I felt compelled to share my absolutely terrible online shopping experience as a cautionary tale for everyone. While the product selection seemed promising, dealing with the resolution process was a nightmare. When I finally reached out to customer service about the delayed delivery of my dress, the representative I spoke to displayed what I can only describe as a
bad attitude haha
. It was truly shocking. This experience made me feel like I had to leave a review and engage in a follow-up conversation with them to address the disrespect and lack of help I received.
Customer: I need to speak to a supervisor regarding the absolute lack of professionalism I encountered while attempting to resolve my shipping issue earlier this morning.
CS Rep: I am so sorry to hear that, and I sincerely apologize if the service you received did not meet our high standards. I am happy to assist you now; could you please describe the specific interaction that upset you?
Customer: It wasn't just a slight annoyance; the representative was completely dismissive. When I asked a simple question about tracking, their tone was flippant and sarcastic—it gave off a total
bad attitude haha
vibe. I need assurance that my issue will be resolved immediately and that this behavior will be addressed.
CS Rep: That is completely unacceptable, and I assure you we will investigate that employee interaction right away. I am escalating your delivery concern now. If you loved this post and you would want to be given details concerning GraceQueens Collection i implore you to visit the website. I can offer you a full refund on shipping costs and ensure your package is located and marked for priority delivery within the next 24 hours. Does that sound like a fair solution for the delivery issue?
Customer: I appreciate the shipping refund, but the main problem was how I was treated. Just fix the delivery and make sure your staff understands basic respect.
CS Rep: Understood. I have prioritized the delivery, and I want to apologize once more on behalf of the company for the terrible service experience you endured. We value your business.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.