Let my terrible experience serve as a cautionary tale before you click 'purchase.' I spent a ridiculous amount on a couple of dresses, convinced I was investing in quality, and even paid extra for expedited shipping. My purchase felt like a total scam because
They make you pay extra for express for you not to get it express.
Furthermore, the products were terrible quality.
Dresses are super cheap. Literally my gems were falling off all night, dresses are ridiculously short & fabric cheap. Not worth $600.
I needed immediate answers about the shipping fee and the shockingly poor quality control, which is why I immediately reached out to customer service.
Customer: I need to know why I paid $40 extra for express shipping, and my order showed up five days late. That charge needs to be immediately refunded.
CS Rep: I sincerely apologize for the shipping delay you experienced despite paying for express delivery. That is absolutely unacceptable. Let me pull up your order now to process a full refund for the express shipping fee.
Customer: Thank you, but that doesn't cover the main issue. I spent over $600, and the dresses are absolutely worthless—gems falling off, cheap fabric. How can you possibly justify that price point for such poor quality?
CS Rep: I understand your frustration regarding the quality of the garments, especially given the significant investment. We take quality feedback seriously. Beyond the shipping refund, I can offer you a 20% partial refund on the dress cost for the defective quality. Would that be acceptable?
Customer: It's better than nothing. Please process the $40 shipping refund and the 20% partial refund for the dress immediately.
CS Rep: Consider it done. The refunds should reflect in your account within 5-7 business days.
Should you have almost any issues relating to in which in addition to how you can utilize Shop GraceQueens, you'll be able to contact us from our own web-site. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.